Refund policy

Customer Satisfaction - We are happy when our customers are happy! Should you have any problems or issues with one of our products, we will work with you to resolve it quickly and professionally.

Product Support - We aim to provide as much information as possible about our products before you place your order, but should any questions arise, please don't hesitate to contact us! Just send an email to: hello@cedarmooncandleco.com.

Payment Methods - We accept all major credit cards.

Discounts - Discounts are routinely available - make sure to sign up for our newsletter so you never miss out!

Product Availability - Our inventory is constantly changing, and the many of our products are limited editions. As such, from time to time an item that you ordered may be out of stock before the website has a chance to catch up with inventory. 

Will Call Orders - For local customers wishing to pick their products up at the studio, we are happy to oblige! We offer a will call selection in the order process, and will hold will call orders for three weeks. If you have not collected your order or made other arrangements in that timeframe, we will consider the order abandoned and will not issue refunds for any custom or limited edition products.

Refunds, Exchanges, and Returns - We always aim to make sure our customers love our products, but if you do need help with an order, we are here to walk you through the process.

If you have received a damaged or defective product, send an email to hello@cedarmooncandleco.com with photo proof of any and all defects. You may then request a replacement or refund. If replacement of exact product is not available, you may then choose a product of equal or lesser value.

This inquiry must be submitted within 7 days of receiving the product. All inquires are subject to a review process and may or may not be accepted for a refund or replacement product.

If you have received the wrong product in your order, we will be happy to exchange it for you, so long as it has not been used. Due to the nature of our products, we cannot accept returns or exchanges on used products. If you are unhappy with our product in any way, please reach out so that we can work to quickly resolved the issue.

At this time, Cedar Moon Candle Co. does not normally accept returns or exchanges. Under limited circumstances, returns will be considered on a case-by-case basis. In that event, our policy only extends for 30 days from purchase. After 30 days, we are no longer able to offer refunds or exchanges.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You will be responsible for the cost of shipping your item back. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You can always contact us for any return question at hello@cedarmooncandleco.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@cedarmooncandleco.com.

Exceptions / non-returnable items - Unfortunately, we cannot accept returns on sale items, custom products (such as special orders or personalized items), or gift cards.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.